Altifl.com is a multi-vendor e-commerce platform operated by MUBDIE LLC. It aims to connect customers with stores and products through an organized digital environment while providing tools for communication, orders, payments, shipping, and support according to the services available.

The presence of a product on Altifl does not mean that Altifl is the seller or owner of that product. The Platform operates as an e-commerce marketplace that allows eligible stores and merchants to list their products and transact with customers according to the nature of each transaction and the applicable policies and agreements. The merchant remains responsible for its products, information, and applicable obligations in accordance with the Seller Agreement and relevant policies.

The product page displays available information about the store offering the product, including the store name and a link to its page, depending on the Platform's design and account settings. Customers may use the available communication channels to contact the merchant when necessary.

You can contact the merchant through the communication methods available on the product or store page, including the merchant-specific contact function or the store support and ticketing system when these features are enabled. For more information, see the Customer and Seller Care page.

You may first contact the merchant if your question relates to a product, order, or service that falls within the merchant's responsibility. If the matter concerns Altifl services or requires intervention by the Platform's administration, you may use the official support channels described on the Customer and Seller Care page.

Altifl follows a gradual approach to merchant acceptance and currently focuses primarily on manufacturers, brand owners, distributors, and qualified commercial entities. Acceptance requirements may vary depending on the nature of the products, markets, operational capabilities, and Platform requirements.

Eligible entities may apply in accordance with the applicable registration and acceptance procedures. Creating an account or submitting an application does not automatically constitute acceptance of the store or products, as applications are subject to review in accordance with Platform requirements and the Seller Agreement.

Merchants may use the ticketing system and merchant support available within their account to contact the Platform's administration regarding operational, technical, or administrative matters related to their store.

Yes. Altifl may use its notification and announcement system to send information to a specific merchant, a group of merchants, or all merchants, depending on the nature of the message. Notifications may appear within the dashboard, by email, or through other channels when enabled.

The merchant's relationship with the Platform is governed by the Seller Agreement, the policies published on the Platform, and any independent agreements applicable to the relationship.

You can track the status of your order through your customer account and the information provided by the Platform. The transaction may also include information or updates from the merchant or shipping company depending on the stage of the order and the services available.

If the issue relates to order fulfillment, the product, or shipping that falls within the merchant's responsibility, it is preferable to contact the store first through the available support channels. If the issue cannot be resolved or requires intervention by the Platform, it may be escalated to Altifl through the official channels.

Order cancellation may be available depending on the order status, the nature of the product, the merchant's policy, and the restrictions applicable to the transaction. Cancellation requests are subject to the Cancellation Policy.

The payment methods available to a customer are displayed during checkout according to the country, currency, product, store, and payment methods enabled on the Platform at that time. Payment transactions are subject to the Payment Policy.

The order may not be confirmed if the payment is not successfully completed. The customer may try another available payment method or review the transaction details and contact support when necessary.

Payment data processing depends on the payment service providers and systems used for the transaction. Full card details or security codes should not be sent through support messages or public communication channels. Data processing is subject to the Privacy Policy and Payment Policy.

The Wallet is an electronic balance within the customer's account on the Platform that may be used, subject to the applicable terms and available services, for eligible purchases on Altifl.

When the applicable transaction or policy provides for a refund to the Wallet, the amount is credited to the customer's account and becomes available for use in subsequent purchases in accordance with the Wallet Policy.

The use of the Wallet balance is subject to the products, transactions, restrictions, and services determined by the Platform from time to time. Certain transactions or products may not be eligible for Wallet use.

Shipping responsibility varies depending on the nature of the product and the arrangements between the merchant, the Platform, and the logistics service provider. Relevant details are provided with the order or product based on the available information, and the transaction is subject to the Shipping and Delivery Policy.

Local or international shipping options may be available depending on the product, store, destination country, logistics service provider, and destination. The Platform's presence in a global market does not mean that all products or stores are available for shipping to all countries.

You may first review the shipment status and available tracking information and contact the store when necessary. If the matter requires intervention by the Platform, you may use the available support channels according to the nature of the order.

Return eligibility varies depending on the product, merchant, order status, reason, applicable period, and legal or commercial restrictions. Return and refund requests are subject to the Return and Refund Policy.

Depending on the transaction and applicable policy, the amount may be credited to the customer's Wallet on the Platform, subject to any exception or refund method required by law or the nature of the payment transaction. See the Wallet Policy and Return and Refund Policy.

No. Certain products or circumstances may not be eligible for return due to their nature, condition, health and safety requirements, applicable law, or merchant terms. Details are set out in the applicable policy and, where available, the product information.

You may contact Altifl when the issue concerns the Platform's services, when the issue cannot be resolved with the merchant, when the nature of the matter requires intervention by the Platform's administration, or when it involves misuse or a violation of Platform policies.

You may use the reporting mechanism available on product or store pages, such as Report Abuse when enabled, or contact the Platform's administration through the official support channels. Submitting a report does not establish that a violation has occurred or guarantee that any particular action will be taken.

Detailed procedures are set out in the Complaints and Dispute Resolution Policy. This page should be read together with that policy and the other policies published on the Platform.

At its current stage, Altifl primarily targets manufacturers, brand owners, authorized distributors, and qualified commercial entities. Interested companies may submit their information through the Corporate Relations and Partnerships page.

Yes. Altifl seeks to build a global network of shipping, distribution, warehousing, fulfillment, and related logistics and technology solution providers to support the growth of cross-border e-commerce.

The Corporate Relations and Partnerships page primarily focuses on commercial and strategic cooperation. MUBDIE LLC may consider investment or funding opportunities from time to time according to its needs, decisions, and applicable legal requirements. Information published on the Platform does not constitute an investment offering or an invitation to purchase securities.

Partnership requests and corporate proposals may be sent to [email protected] or submitted through the form available on the Corporate Relations and Partnerships page.

The official email for Customer and Seller Care is [email protected]. It is used for support requests, inquiries, and complaints that require communication with the Platform's administration.

The official email for Corporate Relations and Partnerships is [email protected]. It is intended for manufacturers, brand owners, logistics service providers, and commercial, technical, and strategic partners.

It is preferable to provide your name, email address, order or transaction number when available, and the store name or product link when the issue relates to it, together with a clear explanation of the matter. Passwords, verification codes, full card details, or sensitive financial information should not be sent.