1. Introduction and Scope of the Policy

1.1. This Policy sets out the rules and procedures governing the cancellation of orders placed through Altifl.com (the “Platform” or “Altifl”), including the circumstances in which a Buyer may request cancellation, the circumstances in which the Platform or Seller may cancel an order, and the operational and financial consequences of cancellation.

1.2. The Platform is operated by MUBDIE LLC, a company incorporated and registered in the State of Wyoming, United States of America (the “Company”). Altifl operates as a multi-vendor online marketplace that enables independent Sellers to list and sell their products to Buyers through the Platform, while the Company may act as a direct seller in certain transactions where this is expressly indicated.

1.3. This Policy shall be read together with the Terms and Conditions, Payment Policy, Refund, Returns and Exchanges Policy, Wallet Policy, Shipping and Delivery Policy, Seller Agreement, Product and Marketplace Compliance Policy, and other published documents applicable to the transaction.

1.4. Merely submitting a cancellation request does not guarantee its acceptance. The ability to cancel an order depends on the order status, stage of fulfillment, nature of the product, payment and shipping status, and any rights or restrictions established by applicable law.

1.5. The Platform is intended for adult users who are legally capable of entering into contracts and completing purchases. Minors may not create independent accounts or independently make purchases through the Platform, while adults may purchase products intended for children.

2. Definition of Cancellation

2.1. “Order cancellation” means terminating an order before its fulfillment is completed, whether at the request of the Buyer, Seller, or Platform, or as a result of an operational, technical, security, or legal circumstance that prevents completion of the transaction.

2.2. Cancellation does not mean returning a product that has been received, requesting a refund for a defective or non-conforming product, or asserting rights arising after delivery. Such cases are subject, depending on their nature, to the Refund, Returns and Exchanges Policy.

2.3. Order cancellation may become unavailable after the order has moved to an advanced stage of preparation, customization, packaging, shipping, or delivery, subject to any mandatory legal right of the Buyer.

3. Cancellation Request by the Buyer

3.1. The Buyer may request cancellation of an order through the means provided by the Platform, where the order is at a stage that permits cancellation.

3.2. Cancellation does not become effective merely upon submission of a cancellation request, but only after confirmation that the cancellation has been accepted by the Platform or the designated electronic system, according to the processing mechanism used.

3.3. If the Seller has not actually begun fulfilling the order, the Platform may be able to accept the cancellation and process its financial consequences according to the status of the transaction.

3.4. If the Seller has begun preparing the order, customizing the product, packaging it, or handing it over to a shipping company, cancellation may no longer be available or may be subject to special conditions, depending on the nature of the product, stage of fulfillment, and legitimate costs that have already been incurred.

3.5. For products manufactured, modified, or customized according to the Buyer’s specifications, cancellation may be limited after fulfillment has begun, to the extent permitted by applicable law.

4. Cancellation Before Fulfillment Begins

4.1. If the Buyer requests cancellation before the Seller begins fulfilling the order, the Platform may accept the cancellation according to the status of the order and transaction.

4.2. Upon acceptance of the cancellation, any amount due to the Buyer shall be processed in accordance with the Payment Policy, Refund, Returns and Exchanges Policy, and Wallet Policy, depending on the payment method and nature of the transaction.

4.3. Cancellation by itself does not mean that all independent fees or services that have actually been performed become refundable, where their entitlement is lawful and was disclosed before the transaction and applicable law does not prohibit retaining them.

5. Cancellation After Fulfillment Begins

5.1. If the order has been accepted and the Seller has begun fulfilling it, the ability to cancel the order may become limited or unavailable depending on the nature of the product and the stage of fulfillment.

5.2. If the product has been prepared, customized, packaged, or handed over to a shipping company, the cancellation request may be denied or the case may be handled under the return and exchange provisions after delivery, as applicable.

5.3. If cancellation remains possible after fulfillment has begun, refundable amounts may be subject to any actual and legitimate costs directly associated with fulfilling the order, to the extent permitted by applicable law and the terms of the transaction disclosed in advance.

5.4. Nothing in this Section shall be interpreted as permitting the imposition of any fees or deductions prohibited by law or as restricting any mandatory consumer right.

6. Platform Commission and Its Relationship to Order Cancellation

6.1. Altifl operates as a multi-vendor online marketplace, and the Company may be entitled to a commission for operating the Platform and providing marketplace, technical, commercial, intermediary, and transaction-related services, in accordance with the Seller Agreement and applicable commercial terms.

6.2. The Platform’s standard commission on eligible transactions, under the Platform’s adopted business model, is 15% of the transaction value subject to commission, unless a different rate is expressly specified in the Seller Agreement, a commercial program, a product category, or another contractual arrangement.

6.3. The Platform commission represents a contractual and financial obligation between the Platform and the Seller and does not, by itself, constitute a “customer cancellation fee” or Customer Cancellation Fee, nor is it charged to the Buyer merely because the Buyer requests cancellation of an order.

6.4. The Platform may settle its commission and amounts due to it from the Seller’s amounts payable or account in accordance with the Seller Agreement and applicable law, including circumstances in which the commission or service fees arise from the transaction or services actually provided by the Platform.

6.5. The Platform commission of 15% does not mean that the Buyer automatically forfeits any portion of an amount legally or contractually due to the Buyer upon cancellation or refund, and the commission shall not be used to restrict any mandatory consumer right.

6.6. A Buyer refund, where due, does not affect the independent financial relationship between the Platform and the Seller or the Platform’s right to settle commissions and amounts due to it from the Seller, to the extent permitted under the Seller Agreement and applicable law.

6.7. If an amount is due to the Buyer after cancellation, it may not be reduced because of the Platform commission merely because the Platform is entitled to a commission from the Seller. Any amount that is not refundable must be based on an independent, lawful, and pre-disclosed reason, to the extent permitted by law.

7. Cancellation Due to Seller Error or Breach

7.1. The Platform may cancel an order when the Seller is unable to fulfill it due to product unavailability, a material inventory error, inability to ship, violation of Platform requirements, failure to satisfy compliance requirements, or any other reason preventing the transaction from being lawfully completed.

7.2. If the cancellation results from a material breach by the Seller, the Platform may take the actions provided for in the Seller Agreement and Product and Marketplace Compliance Policy.

7.3. Depending on the circumstances, the Platform may suspend or remove the product, restrict the Seller’s account, settle amounts owed by the Seller, or take any other contractual or legal action available.

7.4. If the Buyer is entitled to a refund as a result of the cancellation, the refund shall be processed in accordance with the Refund, Returns and Exchanges Policy, Wallet Policy, Payment Policy, and applicable law.

8. Cancellation Due to Product Unavailability

8.1. The Platform or Seller may cancel an order if, after the order has been completed, it becomes apparent that the product is not actually available or that the listed quantity is no longer available.

8.2. The Platform may take measures to prevent recurring inventory unavailability, including restricting listings, suspending products, or taking action against the Seller in accordance with applicable agreements and policies.

8.3. The Platform shall not be responsible for inventory errors resulting from incorrect or outdated information provided by the Seller, to the extent permitted by applicable law.

9. Cancellation for Legal or Compliance Reasons

9.1. The Platform may cancel or suspend any order if it is determined that fulfilling the order may result in a violation of applicable law, regulation, contract, or compliance requirements.

9.2. This includes, without limitation, prohibited or unauthorized products, misleading information, or transactions involving risks of fraud, unlawful use, or infringement of third-party rights.

9.3. The Platform may take precautionary measures before completing a transaction where necessary to protect the Platform, users, Sellers, or service providers, or to comply with the law.

9.4. Cancellation of a transaction for legal or security reasons does not create an obligation for the Platform to compensate for expected profits or lost business opportunities, to the extent permitted by applicable law.

10. Cancellation Due to Suspected Fraud or Security Risks

10.1. The Platform may cancel or suspend an order if reasonable indicators of fraud, unauthorized use, identity theft, misuse of a payment method or account, or any activity that may expose the Platform, users, or service providers to risk arise.

10.2. The Platform may request additional information or documents to verify the user’s identity or the validity of the transaction before fulfilling or continuing to process the order.

10.3. A transaction may be suspended or cancelled without prior notice where necessary to prevent financial loss, fraudulent activity, or a legal violation, to the extent permitted by law.

10.4. These protective measures do not constitute an admission that the user has committed a violation, but rather represent precautionary measures for risk management and the protection of the Platform and transaction parties.

11. Cancellation Due to Payment Failure

11.1. An order is not considered financially complete until payment has successfully been processed or the approved payment method has been confirmed in accordance with the Platform’s system.

11.2. The Platform may automatically cancel an order if the payment fails, the amount due is not completed within the specified period, or the transaction cannot be verified.

11.3. Any amount already collected shall be processed in accordance with the Payment Policy, Refund, Returns and Exchanges Policy, and the financial method used for the transaction.

12. Cancellation Due to Inability to Ship or Deliver

12.1. An order may be cancelled if shipping or delivery becomes impossible due to shipping restrictions, address or regional limitations, customs requirements, regulatory restrictions, or circumstances beyond the reasonable control of the Platform or Seller.

12.2. The financial consequences of cancellation shall be processed in accordance with the Shipping and Delivery Policy and related financial policies.

12.3. The Platform shall not be responsible for delays or cancellations arising solely from events beyond its reasonable control, to the extent provided under the Terms and Conditions and applicable law.

13. Refunds Following Order Cancellation

13.1. If cancellation results in an amount being due to the Buyer, the amount shall be processed according to the payment method, applicable financial policies, and applicable law.

13.2. Eligible amounts may be processed through the User’s Wallet in accordance with the Wallet Policy, unless applicable law or the terms of the transaction require another refund method.

13.3. If a refund to the original payment method is available and required under the circumstances, the return process may take a period of time depending on the payment service provider or relevant financial institution.

13.4. The Platform shall not be responsible for delays caused solely by banks, payment service providers, financial networks, or any third party outside the Platform’s reasonable control.

13.5. Processing a refund does not affect the independent rights and obligations between the Platform and the Seller, and the Platform commission shall not constitute an automatic reason for reducing any amount due to the Buyer.

13.6. Refunds associated with mixed payments, including payments combining Wallet balance with an external payment method, shall be subject to the rules specified in the Payment Policy, Wallet Policy, and Refund, Returns and Exchanges Policy.

14. Multi-Product or Multi-Seller Orders

14.1. If an order includes more than one product or more than one Seller, cancellation may be processed separately for each product or portion of the order according to its fulfillment status.

14.2. Cancellation of one product does not automatically cancel the remaining products unless otherwise provided by the Platform or the terms of the order.

14.3. Commissions and amounts due to the Platform may be calculated on the portion fulfilled or services actually provided by the Platform in accordance with the Seller Agreement and applicable law, without treating such amounts as a cancellation fee imposed on the Buyer merely because of the cancellation.

15. Customized Products and Special Orders

15.1. Products manufactured, modified, or customized according to the Buyer’s specifications may be subject to cancellation rules different from those applicable to ready-made products.

15.2. Once manufacturing or preparation of a customized product has begun, cancellation of the order may become unavailable due to the costs and obligations specifically incurred to fulfill the order.

15.3. These restrictions apply to the extent permitted by applicable law and shall not apply where the Buyer has a mandatory right to cancel or obtain a refund that may not be waived.

16. Repeated Cancellation or System Abuse

16.1. The Platform reserves the right to monitor unusual cancellation patterns that may indicate abuse of the system or harm to Sellers, the Platform, or service providers.

16.2. Appropriate action may be taken where there is a repeated or unusual pattern of cancellation requests, including requesting additional verification, restricting certain functions, or suspending the account, in accordance with applicable law and policies.

16.3. No action shall be taken merely because a user exercises a legitimate legal right to cancel or obtain a refund, where such right is exercised in good faith and in accordance with applicable law.

17. Seller Responsibility for Cancellations

17.1. The Seller is responsible for maintaining accurate inventory and product information and for having the ability to fulfill orders accepted by the Seller in accordance with the Seller Agreement.

17.2. The Platform may charge the Seller commissions, fees, or costs that become due as a result of a cancellation caused by the Seller’s breach, product unavailability, or inability to fulfill the order, where provided for in the agreement or permitted by law.

17.3. The Platform may take corrective or commercial measures against the Seller where a high cancellation rate negatively affects the user experience or Platform operations, in accordance with the agreement and applicable law.

18. Circumstances in Which Cancellation May Not Be Available

18.1. Order cancellation may not be available when the product has been handed over to a shipping company, has reached an advanced stage of fulfillment, has been customized for the Buyer, or has been delivered.

18.2. In such cases, the Buyer may use the procedures provided in the Refund, Returns and Exchanges Policy if the product or transaction is eligible.

18.3. The unavailability of cancellation does not prevent the application of any mandatory consumer right where applicable law grants the Buyer such right.

19. Evidence of Order Status

19.1. The Platform relies on its available electronic records and operational data to determine order status, including the time the order was created, payment confirmation, preparation status, shipping status, and delivery status.

19.2. The user may request clarification regarding the status of a cancellation through official support channels by providing the order number or information necessary for verification.

19.3. Electronic records maintained by the Platform shall constitute evidence of the operations recorded in its systems unless otherwise proven in accordance with applicable law.

20. Relationship with the Refund, Returns and Exchanges Policy

20.1. This Policy governs order cancellation before completion of the transaction, while the Refund, Returns and Exchanges Policy governs matters relating to returning or exchanging products and processing refunds in accordance with its terms.

20.2. If an order is cancelled before shipping or delivery, this Policy shall apply to the cancellation, after which the relevant financial provisions shall apply to any amount due to the Buyer.

20.3. If an order becomes non-cancellable and is subsequently delivered, any subsequent claim shall, depending on its nature, be subject to the Refund, Returns and Exchanges Policy or other relevant policies.

21. Relationship with the Wallet Policy

21.1. Where a user is entitled to an amount as a result of an eligible cancellation, the amount may be processed through the User’s Wallet in accordance with the terms of the Wallet Policy.

21.2. The use of any balance, refund, or wallet-related function is subject to the rules and conditions specified in the Wallet Policy, and cancellation alone does not create an independent right to withdraw the Wallet balance in cash except where required by law or expressly provided for in the relevant policy.

21.3. If a refunded amount results from a mixed payment or includes Wallet balance and another payment method, the refund components shall be processed according to the applicable payment, refund, and wallet rules.

21.4. This Policy does not grant the user any withdrawal or transfer function or method that is unavailable or not actually enabled on the Platform, and financial functions remain subject to what is published in the Wallet Policy and what is enabled on the account or Platform.

22. Circumstances Beyond Control

22.1. The Platform may suspend or cancel orders affected by circumstances beyond its reasonable control, including natural disasters, widespread technical outages, logistical disruptions, government restrictions, conflicts, security events, or disruption of essential service providers.

22.2. The Platform shall not be liable for indirect losses, expected profits, or lost business opportunities resulting from cancellation in such circumstances, to the extent permitted by applicable law.

22.3. Where practicable, the Platform will seek to address the financial consequences of cancelled orders in accordance with applicable policies and users’ legal rights.

23. Limitations of Platform Liability

23.1. Altifl operates as a multi-vendor online marketplace and does not guarantee that every Seller will always be able to fulfill every order or that every product will remain available after an order has been placed.

23.2. Where the Seller is an independent party to the transaction, the Seller remains responsible for its obligations toward the Buyer in accordance with the agreement and applicable law.

23.3. The Company shall not be liable for indirect, incidental, special, consequential damages, or loss of profits, data, or business opportunities arising from order cancellation, except to the extent that such liability may not lawfully be excluded or limited.

23.4. Nothing in this Policy limits liability that may not be excluded or limited under applicable law.

24. No Waiver of Legal Rights

24.1. No provision of this Policy shall be interpreted as a waiver by the user or the Platform of any right, protection, or remedy that may not be waived under applicable law.

24.2. If any provision of this Policy conflicts with a mandatory applicable law, the mandatory law shall apply to the extent of the conflict, and the remaining provisions shall remain effective to the extent permitted by law.

24.3. The Company reserves all rights and legal remedies available to it against fraudulent use or abuse of the order and cancellation system, to the extent permitted by law.

25. Relationship with Other Documents and Policies and Priority of Application

25.1. This Policy shall be read together with the legal documents published on Altifl.com, particularly the Terms and Conditions, Privacy Policy, Seller Agreement, Wallet Policy, Payment Policy, Refund, Returns and Exchanges Policy, Shipping and Delivery Policy, Product and Marketplace Compliance Policy, and Complaints and Dispute Resolution Policy.

25.2. Where there is an actual conflict between this Policy and another document concerning a specific matter, the provision that is more specific to the subject matter shall apply, subject to the priority of any law or mandatory right that may not be excluded or restricted.

25.3. Application of this Policy to cancellation does not cancel or modify the independent financial or contractual provisions contained in the Seller Agreement, the refund provisions in the Refund, Returns and Exchanges Policy, or the wallet provisions in the Wallet Policy.

25.4. With respect to the amount due to the Buyer as a result of cancellation, the refund, payment, and wallet provisions shall apply according to the payment method and nature of the amount, and the commission provisions between the Platform and Seller shall not constitute an independent basis for reducing the Buyer’s refund.

26. Applicable Law and Dispute Resolution

26.1. This Policy shall be governed by and construed in accordance with the legal framework specified in the Terms and Conditions, without prejudice to any mandatory applicable law governing the transaction or consumer.

26.2. Reference to U.S. law or the State of Wyoming is not intended to exclude any mandatory consumer rights that may apply to a particular transaction under applicable law.

26.3. Any dispute relating to order cancellation or its consequences shall be subject to the rules and procedures specified in the Complaints and Dispute Resolution Policy and the Terms and Conditions, depending on the nature of the dispute.

27. Policy Updates

27.1. The Company may update this Policy from time to time to reflect legal, regulatory, operational, commercial, or technical changes.

27.2. The updated version shall become effective as of the date it is published on this page, unless the update notice specifies a different effective date.

27.3. Amendments shall not retroactively affect rights that arose before the effective date of the amendment, unless required or permitted by law.

28. Contact Regarding Order Cancellations

28.1. Users may submit cancellation requests or inquiries relating to this Policy through the official communication channels available on Altifl.com.

28.2. When contacting the Platform regarding a cancellation, the user should provide the order number, a brief reason for the cancellation, and any other information that helps the Platform identify and verify the transaction.

28.3. Passwords, verification codes, full card details, or any sensitive financial information should not be sent through unofficial channels.

29. Final Provisions

29.1. This Policy is intended to regulate order cancellations in a clear and balanced manner that protects the rights of Buyers and Sellers and supports the continuity of the Platform’s business model, without prejudice to any mandatory rights, protections, or remedies provided by law.

29.2. The 15% Platform commission remains a contractual commission payable by the Seller in accordance with the Seller Agreement and transaction terms and does not constitute a cancellation fee imposed on the customer merely because an order is cancelled.

29.3. No provision of this Policy shall be interpreted as excluding any mandatory legal right of a consumer or restricting any protection that may not be waived under applicable law.

29.4. In the event of any discrepancy between any translation of this Policy and the approved Arabic version, priority shall be determined in accordance with the document and language priority rule specified in the Terms and Conditions and applicable law.