1. Introduction and Scope of the Policy

1.1 This Policy governs the rules and procedures relating to the return, exchange, and refund of products or services purchased through Altifl.com (the “Platform” or “Altifl”).

1.2 The Platform is operated by MUBDIE LLC, a company formed and registered in the State of Wyoming, United States of America (the “Company”), and Altifl operates as a multi-vendor online marketplace that enables independent sellers to list and sell their products to buyers.

1.3 The independent seller is responsible for the products it offers, the accuracy of their descriptions, order fulfillment, and the obligations applicable to it under the Seller Agreement and applicable laws, while the Platform manages the technical and marketplace infrastructure and transaction-related services according to its role in each case.

1.4 This Policy does not apply to minors as independent buyers, as Altifl is not a store intended for sales to minors, and purchases must be made through a legally qualified adult, including a parent, legal guardian, or custodian where applicable.

1.5 Eligibility for return, exchange, or refund varies depending on the nature and condition of the product, the reason for the request, the seller, the customer’s location, the payment method, applicable law, and any special terms disclosed before the transaction is completed.

1.6 This Policy is not intended to exclude or restrict any right, protection, or remedy that may not lawfully be excluded or restricted under applicable law.

2. Definitions

2.1 “Return” means the return of a product to the seller or to an entity designated by the Platform after receipt of the product, in accordance with the applicable procedures and conditions.

2.2 “Exchange” means the return of a product and its replacement with another product, subject to product availability, transaction terms, and applicable law.

2.3 “Refund” means the return of all or part of an amount due to the customer after a refund request has been approved in accordance with this Policy, the transaction terms, and applicable law.

2.4 “Wallet” means the electronic balance available within the user’s Altifl account, which is subject to the Wallet Policy.

2.5 “Seller” means the independent party that offers products or services for sale through the Platform.

2.6 “Order” means the commercial transaction created by the customer through the Platform to purchase one or more products from one or multiple sellers.

3. Relationship with Other Policies and Documents

3.1 This Policy shall be read together with the Terms and Conditions, Payment Policy, Wallet Policy, Order Cancellation Policy, Shipping and Delivery Policy, Seller Agreement, and Product and Marketplace Compliance Policy.

3.2 This Policy addresses provisions relating to returns, exchanges, and refunds, while the Cancellation Policy addresses rules relating to order cancellations before or during stages of fulfillment.

3.3 The Wallet Policy addresses rules relating to balances credited to the user’s Wallet, including balances resulting from refunds, rewards, or other permitted sources of balance.

3.4 Where this Policy conflicts with a mandatory legal provision, the mandatory legal provision shall prevail to the extent necessary, and the remaining provisions of this Policy shall remain effective to the extent permitted by law.

4. Difference Between Returns, Exchanges, and Refunds

4.1 Acceptance of a return request does not automatically mean that the customer is entitled to a cash refund; the appropriate remedy may be an exchange, repair, reactivation, Wallet credit, or another remedy depending on the circumstances.

4.2 An exchange does not automatically entitle the customer to a higher-value product; the replacement product may require payment of the price difference if this forms part of the new transaction and is permitted.

4.3 A refund may be full or partial based on the amount actually due after determining the products or services eligible for refund and any other amounts that may lawfully be excluded.

5. Return and Exchange Eligibility

5.1 The customer may submit a return or exchange request within the period specified on the product page, in the transaction terms, or in this Policy, as applicable to the order.

5.2 The request must be submitted through the channels or tools designated by the Platform and must include the order number, product, reason for the request, and any information necessary for verification.

5.3 Submission of a request does not constitute final approval, and the request is subject to review and verification based on the nature of the product, the reason, its condition, and the transaction terms.

5.4 The Platform or seller may request photographs, videos, documents, or additional information to verify the condition.

5.5 If applicable law grants the customer a mandatory right to return, exchange, or refund, that right shall remain preserved to the extent required by law.

6. Circumstances Eligible for Return or Exchange

6.1 A product may be eligible for return or exchange if it arrives damaged, defective, or materially inconsistent with its description or advertised specifications.

6.2 A product may be eligible if a different product from the one ordered by the customer was sent.

6.3 A product may be eligible if essential parts or components are missing, depending on the nature of the product and the transaction terms.

6.4 A product may be eligible for other reasons if expressly stated on the product page or in the seller’s terms, or if required by law.

6.5 Eligibility of a product for return alone does not guarantee a full refund of the order value; the financial treatment shall be determined based on the reason for the return, eligible products, amounts paid, and applicable law.

7. Product Condition Upon Return

7.1 In cases of voluntary returns, the product must be in the condition specified on the product page or in the transaction terms, which may include being unused and free from damage or modification and retaining accessories, packaging, and tags, depending on the nature of the product.

7.2 Original-condition requirements may not be applied in a manner that deprives the customer of a legal right due to a defect, non-conformity, damage existing prior to receipt, or any other reason protected by law.

7.3 If the product is returned in a condition different from the required condition without a legal or contractual reason justifying such condition, the request may be rejected or the financial treatment may be adjusted to the extent permitted by law.

8. Products Not Eligible for Return or Exchange

8.1 Certain products may not be eligible for return or exchange due to their nature or health, hygiene, safety, customization, or regulatory considerations.

8.2 These categories may include personal, health, or care products whose packaging has been opened; products manufactured or customized according to the customer’s request; certain digital products after use, download, or activation has begun; and products that cannot be resold for health or security reasons.

8.3 Product-specific restrictions must be clearly disclosed before the purchase is completed whenever required or appropriate.

8.4 No exception shall apply in a manner that eliminates a mandatory legal right arising from a defect, non-conformity, or other reason protected by law.

9. Digital Products and Services

9.1 Digital products and services may be subject to different rules due to their nature and the inability to return a digital product after access, download, or use has begun.

9.2 A return or refund may not be available after the download, activation, or use of a digital product has begun if this was disclosed before purchase and is legally permitted.

9.3 If a digital product is defective, materially non-conforming, or inaccessible due to a failure attributable to the seller or Platform, a repair, reactivation, replacement, refund, or other remedy may be provided depending on the circumstances.

9.4 For services, refund eligibility may depend on the stage of service performance, its nature, its specific terms, and applicable law.

10. Customized and Made-to-Order Products

10.1 Products manufactured, modified, or customized according to the customer’s request may not be eligible for return due to a change of mind or no longer wanting the product, unless otherwise stated on the product page, in the transaction terms, or by law.

10.2 Customization does not prevent the customer from asserting their rights if the product is defective or does not conform to the specifications or agreed order.

10.3 The seller is responsible for disclosing the nature of the customized product and any special return restrictions before the purchase is completed.

11. Products Related to Health, Hygiene, and Child Safety

11.1 Due to the nature of certain products offered on Altifl and intended for children, infants, and newborns, health, hygiene, and safety considerations may impose special restrictions on the return of products.

11.2 The return of products whose packaging has been opened or which have been used may be restricted where reselling or recirculating them could pose a health, security, or regulatory risk.

11.3 These restrictions do not apply where the law requires a remedy due to a defect, hazard, or non-conformity.

11.4 Products related to child safety are also subject to the Child Safety and Minor Protection Policy and the Product and Marketplace Compliance Policy.

12. Exchanges

12.1 The Platform or seller may offer an exchange option instead of a refund depending on the nature of the product, inventory availability, and transaction terms.

12.2 An exchange may not be available if the replacement product is unavailable or if the nature of the product does not permit its resale or exchange.

12.3 If the replacement product has a higher value, the customer may be required to pay the difference in accordance with the available payment method.

12.4 If the replacement product has a lower value, the difference shall be processed in accordance with this Policy, the Wallet Policy, the Payment Policy, and applicable law.

12.5 Where the reason for the exchange is seller error, non-conformity, or an eligible defect, the customer may not be charged unjustified additional costs to the extent prohibited by law or required by the responsibility of the relevant party.

13. Period for Submitting a Return or Exchange Request

13.1 A return or exchange request must be submitted within the period specified on the product page, in the transaction terms, or in this Policy, as applicable.

13.2 The period generally begins on the date the product is received or on the date specified in the transaction terms.

13.3 The period may vary depending on the product, seller, country, and nature of the transaction.

13.4 If the transaction does not specify a special period, the general rules adopted by the Platform shall apply, subject to any mandatory right or period established by applicable law.

14. Return and Shipping Costs

14.1 Responsibility for return costs shall be determined based on the reason for the return, the nature of the product, the transaction terms, the seller, and applicable law.

14.2 If the return results from seller error, shipment of an incorrect product, a product damaged before delivery, or a defect or non-conformity for which the responsible party is required to provide a remedy, the responsible party may bear the return costs to the extent permitted by law.

14.3 In cases of a change of mind or no longer wanting the product, the customer may bear the return costs if they were disclosed in advance and the law does not prohibit this.

14.4 Certain governmental or customs fees, services already performed, or fees paid to third parties may be non-refundable by their nature, unless the law requires their return.

14.5 Shipping and delivery details are subject to the Shipping and Delivery Policy.

15. Return Request Procedures

15.1 A return or exchange request must be submitted through the authorized channels provided by the Platform or seller.

15.2 The request must include the order number, product, reason for the request, description of the issue, and any available supporting photographs or documents.

15.3 After reviewing the request, the customer may receive instructions regarding the return address, packaging method, shipping carrier, or any other required procedures.

15.4 Products must not be sent to an address that has not been authorized by the Platform or seller; products sent through an unauthorized method may be rejected or their processing may be delayed to the extent permitted by law.

15.5 The customer should retain the shipping receipt, tracking number, and proof of delivery until processing is complete.

16. Product Inspection and Verification

16.1 The Platform or seller may inspect the returned product to verify the reason for the return, its condition, and its compliance with the requirements of this Policy.

16.2 The inspection process may take a reasonable period depending on the nature of the product, the seller’s location, and the shipping method.

16.3 Receipt of the returned product does not mean that the refund or exchange has been finally approved.

16.4 If it is determined that the product does not meet the return requirements, the request may be rejected or the appropriate treatment may be applied in accordance with the law and transaction terms.

17. Financial Refunds

17.1 A refund shall not be issued until the request has been approved and eligibility has been verified in accordance with this Policy, the transaction terms, and applicable law.

17.2 The refund may be full or partial depending on the eligible products or services, amounts paid, fees that may lawfully be excluded, and the reason for the refund.

17.3 No amount may be deducted from the amount due to the customer if such deduction is prohibited by law or would deprive the customer of a mandatory legal right.

17.4 A customer’s entitlement to a refund does not mean that all amounts associated with the order, additional services, or external fees must be refundable, unless required by law or the transaction terms.

17.5 If a refund is legally required to a specific payment method, it may not be replaced with Wallet credit or a voucher in a manner that violates the law.

18. Refunds to the Wallet

18.1 Where permitted by the nature of the transaction and applicable law, the Platform may credit the refundable amount to the customer’s Wallet within Altifl instead of returning it to the original payment method.

18.2 The balance resulting from a refund is subject to the Wallet Policy and may be used for subsequent purchases in accordance with the restrictions applicable to the Wallet.

18.3 The Wallet shall not be considered a bank account or bank deposit merely because it contains a balance resulting from a refund or purchase.

18.4 The Wallet may not be used to force the customer to accept internal credit where applicable law requires the amount to be returned through another method.

18.5 Where the Wallet mechanism conflicts with a mandatory legal right to a refund, the legal right shall prevail to the extent necessary.

19. Refunds to the Original Payment Method

19.1 Where a refund to the original payment method is required or approved, it shall be processed through the payment method or payment service provider appropriate to the transaction.

19.2 A refund may not appear in the customer’s account immediately after issuance, as processing time may depend on the bank, card issuer, financial institution, or payment service provider.

19.3 The Company is not responsible for delays caused exclusively by an independent financial institution’s processing after the refund has been correctly issued.

19.4 Technical details relating to payments and refunds are subject to the Payment Policy.

20. Cancellation and Refunds

20.1 If an order is canceled before the fulfillment or shipping stage begins, the customer may be eligible for a refund in accordance with the Order Cancellation Policy.

20.2 If the order has entered the shipping or fulfillment stage, the request may be processed as a return rather than a direct cancellation depending on the nature of the transaction.

20.3 A cancellation or return request does not automatically entitle the customer to a full refund if services, fulfillment stages, or non-refundable costs have been lawfully performed or incurred, subject to applicable law.

20.4 These provisions may not result in depriving the customer of any refund required by law.

21. Multi-Vendor Orders

21.1 If an order includes products from more than one independent seller, each product, shipment, return, exchange, or refund may be processed separately.

21.2 The inclusion of multiple products in a single payment transaction does not mean that all products are subject to one return policy.

21.3 The Platform may separate the financial and operational processing for each seller, product, or shipment when necessary for accounting, operations, or compliance.

21.4 A unified payment does not create an obligation for the Platform to treat all products or sellers as a single party to the transaction.

21.5 The obligations of the independent seller are also subject to the Seller Agreement.

22. Split Payments

22.1 The Platform may, depending on the available settings, allow the use of more than one payment source in a single purchase, including Wallet balance and an external payment method or any other method adopted by the Platform.

22.2 When a transaction made using multiple payment methods is refunded, the refund amount may be allocated between the payment sources or Wallet in accordance with the transaction rules, the Platform’s accounting system, and applicable law.

22.3 The customer is not entitled to receive the same amount twice from different payment sources.

22.4 Details relating to the application of balances and the order in which payment sources are used are subject to the Payment Policy and Wallet Policy.

23. Platform Commission and Fees upon Returns and Refunds

23.1 The Platform charges sellers a commission or fees in accordance with the Seller Agreement and the fee structure adopted by the Platform, and the standard commission may be 15% or another percentage displayed to the seller at the time of the transaction depending on the product category or account terms.

23.2 The Platform’s commission constitutes an independent financial obligation between the Platform and the seller and is not part of the amount due to the customer when a refund is approved. The Platform commission owed by the seller may not be used as a basis for reducing the refund amount due to the customer.

23.3 Upon approval of an eligible refund or cancellation, the Platform may settle the effect of the refund, commission, and costs associated with the order from the seller’s account, receivables, or balances in accordance with the Seller Agreement and the Platform’s accounting rules, without charging the customer the Platform commission owed by the seller.

23.4 A customer refund does not automatically cancel the Platform’s right to settle any commission or other amounts owed to it by the seller, unless otherwise provided by the Seller Agreement or applicable law, and this does not affect the amount of the refund due to the customer.

23.5 Nothing in this Policy shall be interpreted as permitting the deduction of the Platform commission owed by the seller from the refund amount due to the customer. No other amount may be deducted from the customer’s refund unless the deduction is clearly stated in the transaction terms or product policy or is expressly permitted by applicable law.

24. Non-Refundable Fees and Amounts

24.1 Certain fees or amounts associated with an order may be non-refundable due to their nature, because they were paid to a third party, or because the related service has been performed, to the extent permitted by law.

24.2 These amounts may include certain shipping fees, services already performed, customization fees, governmental or customs fees, or costs that cannot be recovered from third parties.

24.3 Material financial restrictions must be disclosed before the purchase is completed whenever legally required or necessary to understand the transaction.

24.4 This section may not be used to justify the deduction of an amount that must legally be returned to the customer.

25. Discounted Products and Special Offers

25.1 Discounted products, clearance products, or special offers may be subject to different return conditions if these conditions are clearly disclosed before the purchase is completed.

25.2 The terms “discount,” “clearance,” or “special offer” may not be used to eliminate a mandatory legal right of the customer.

25.3 If special return conditions apply, they must be clear and accessible before the transaction is completed.

26. International Shipping and Customs

26.1 Return, exchange, and refund rights for international orders may vary depending on the customer’s country, the nature of the product, and applicable law.

26.2 International returns may incur shipping costs, customs duties, taxes, or additional fees depending on the nature of the transaction.

26.3 The Company is not responsible for delays caused exclusively by customs, government authorities, or independent shipping companies, without prejudice to any legal right that may not be excluded.

26.4 Details relating to international shipping are subject to the Shipping and Delivery Policy.

27. Currencies and Exchange Rate Differences

27.1 The refund amount shall be determined based on the transaction value and the amount eligible for refund in the currency in which the transaction is processed, according to the transaction records.

27.2 If the transaction is conducted in a currency different from the base currency of the customer’s account or card, the amount appearing to the customer may differ due to exchange rates or fees imposed by financial institutions.

27.3 The Company is not responsible for exchange rate differences arising exclusively from the customer’s bank, card issuer, financial institution, or independent payment provider.

27.4 This does not affect the original refund amount that the Platform has approved for return to the customer.

28. Independent Sellers and Product Responsibility

28.1 Where a product is provided by an independent seller, the seller is responsible for the product, information relating to it, order fulfillment, and the obligations applicable to it under the law and the Seller Agreement.

28.2 The Platform may facilitate return, exchange, or refund procedures without this meaning that it has become the manufacturer, seller, or guarantor of every product provided by an independent seller.

28.3 The Platform may intervene in cases requiring buyer protection, enforcement of Platform policies, handling of a violation or dispute, while retaining its rights against the seller.

28.4 The Platform may take action against a seller that repeatedly rejects valid requests, provides non-conforming products, or violates Platform policies or applicable law.

29. Fraud and Abuse of the Return Policy

29.1 Fraudulent or repeatedly unlawful return or refund requests, or the submission of false or misleading information or documents, are prohibited.

29.2 Returning a product different from the product purchased, or using a product in a manner inconsistent with the return conditions and then submitting a refund request without a legitimate basis, is prohibited.

29.3 The Company may suspend or restrict the processing of requests or an account where there are reasonable indications of fraud or abuse, subject to the rights and procedures required by law.

29.4 Taking anti-fraud measures does not prevent the Company from processing a valid legal right after the relevant facts have been verified.

29.5 Return, refund, or dispute mechanisms may not be used to obtain both the product and the money without a legal basis.

30. Relationship with Payment Service Providers

30.1 This Policy does not depend on a specific payment provider, and the Platform may use different payment service providers depending on the country, currency, nature of the transaction, and service availability.

30.2 Changing the payment provider or payment method does not change the customer’s fundamental rights to return, exchange, or refund imposed by law or the transaction terms.

30.3 Refunds shall be processed through the financial infrastructure appropriate to the transaction in accordance with the Payment Policy.

30.4 The customer should not provide full card details, security codes, passwords, or confidential verification codes to the Platform through support channels.

31. Consumer Rights and Applicable Law

31.1 This Policy has been prepared for an international e-commerce platform operated by a U.S. company, taking into account mandatory laws and regulations that may apply depending on the customer’s location, the nature of the transaction, and the product.

31.2 The Policy is not intended to grant the Company the right to exclude any mandatory legal protection available to the customer under applicable law.

31.3 If any provision of this Policy conflicts with a mandatory legal provision, the legal provision shall apply to the extent necessary, and the remaining provisions shall remain effective to the extent permitted by law.

31.4 Matters relating to governing law, jurisdiction, and dispute resolution are subject to the Terms and Conditions.

32. Records and Evidence

32.1 The Platform may retain records of orders, return, exchange, and refund requests, correspondence, and related documents to the extent necessary to conduct its business, protect its rights and the rights of users, and comply with the law.

32.2 Data is processed in accordance with the Privacy Policy.

32.3 Customers are advised to retain proof of purchase, order numbers, product photographs, shipping receipts, and relevant correspondence until the processing of the request is complete.

33. Policy Updates

33.1 The Company may update this Policy from time to time to reflect legal, regulatory, technical, operational, or commercial changes.

33.2 The updated version shall be published on this page with the date of the latest update.

33.3 Amendments affecting a transaction completed before the amendment takes effect shall not apply in a manner that impairs rights acquired by the customer or mandatory legal rights.

34. Contact Regarding Returns, Exchanges, and Refunds

34.1 Customers may submit a request or inquiry relating to a return, exchange, or refund through the authorized customer service channels available on the Altifl Platform.

34.2 Communications should include, where possible, the order number, product name, description of the issue, and any supporting documents.

34.3 The Platform may request additional information to verify the account holder’s identity, the condition of the product, or the financial transaction.

34.4 Sensitive financial information, passwords, verification codes, or login credentials should not be sent through insecure channels.