1. Introduction and Scope of the Policy

1.1. This Policy sets out the general principles adopted by Altifl.com (the “Platform” or “Altifl”) to protect consumers when using the Platform, purchasing products, or using services and features associated with it, taking into account the nature of Altifl as a multi-vendor online marketplace.

1.2. The Platform is operated by MUBDIE LLC, a company incorporated and registered in the State of Wyoming, United States of America (the “Company”). Altifl operates as an online marketplace that enables independent sellers to list and sell products to buyers through the Platform, depending on the nature of each transaction and the applicable law.

1.3. This Policy is intended to clarify the consumer protection framework and does not create an independent right beyond the rights, warranties, or remedies provided under applicable law, the Terms and Conditions, or other legal documents applicable to the transaction.

1.4. This Policy applies to adult buyers and users who use the Platform for purchasing purposes or to benefit from its commercial services. Altifl does not permit minors to create accounts, make purchases, or independently use e-commerce services, and products intended for children are also subject to the Child Safety and Minor Protection Policy.

2. Nature of the Platform and Its Role

2.1. Altifl operates as a multi-vendor online marketplace and provides the technical infrastructure, services, and functionalities necessary to enable independent sellers to list products, receive orders, and complete transactions through the Platform. This does not mean that the Company is, in all cases, a direct party to the sales contract between the seller and the buyer, depending on the nature and model of the transaction and the applicable law.

2.2. Unless expressly stated otherwise on the product page or in the transaction terms, listing a product on the Platform does not mean that the Company is the manufacturer of the product, the owner of its trademark, the importer, or the direct seller of the product.

2.3. The seller is responsible, depending on the nature of the transaction and the applicable law, for the accuracy of product information, its availability, and the performance of its obligations relating to the sale, in accordance with the Seller Agreement and the Product and Marketplace Compliance Policy.

2.4. The Platform’s role as a marketplace does not prevent it from taking reasonable measures to protect users, review compliance with policies, or suspend or remove products or accounts where there are reasonable grounds relating to violation, risk, fraud, or non-compliance.

3. Consumer Protection Principles

3.1. The Platform seeks to provide clear and appropriate information about products, prices, orders, shipping, payment, and policies associated with the transaction, to the extent such information is available to the Platform or the seller is required to provide it.

3.2. A seller may not use the Platform to list products or provide information containing false or misleading claims or to conceal material information that could unfairly influence a consumer’s purchasing decision.

3.3. The terms of sale, shipping, returns, exchanges, and warranties may vary depending on the product, seller, country, nature of the transaction, and applicable law, and such differences do not in themselves constitute a reduction of any mandatory legal right of the consumer.

3.4. Consumers should review the product information, price, shipping, payment, and relevant policies before confirming an order, taking into account any mandatory rights that cannot be waived under applicable law.

4. Transparency of Product Information

4.1. The product page should include the basic information available about the product according to its nature, including its name, description, images, specifications, dimensions, price, and any warnings, restrictions, or material information required.

4.2. The seller is responsible for providing accurate and sufficient information about its products and for not providing or concealing material information in a misleading manner.

4.3. The Platform may request that product information be amended, completed, or corrected, or may suspend or remove the product when the information is insufficient, misleading, or violates the Platform’s requirements or applicable law.

4.4. To the extent permitted by applicable law, the Platform does not assume independent responsibility for every piece of information or statement provided by a seller concerning its products, unless such information has been adopted or provided by the Platform itself or applicable law imposes a different obligation. This does not prevent the Platform from reviewing information, requesting corrections, or taking appropriate action when inaccurate, misleading, or non-compliant information is identified.

4.5. Prohibited or restricted products and safety and compliance requirements are subject to the detailed provisions set out in the Product and Marketplace Compliance Policy.

5. Prices, Fees, and Taxes

5.1. The Platform seeks to display the price and fees associated with an order clearly before the purchase is completed, where such information can be determined at the checkout stage.

5.2. Prices, shipping costs, taxes, government charges, or other fees may vary depending on the product, seller, shipping destination, payment method, currency, and applicable law.

5.3. No discount, promotional offer, credit, or pricing benefit shall be construed as a permanent right of the consumer, and such benefits are subject to their applicable terms, validity period, and any stated restrictions.

5.4. The commission payable to the Platform by the seller, including the basic commercial commission of 15% on transactions subject to it under the applicable business model, is not a cancellation fee or an independent fee imposed on the consumer merely for cancelling an order.

5.5. Commissions and fees payable between the Platform and the seller are governed by their contractual relationship and do not, in themselves, reduce any amount to which the consumer is entitled under applicable law or applicable policies.

6. Consumer Protection During Order Placement

6.1. The Platform seeks to provide the essential order information before the purchase is completed, including the product, quantity, price, fees, and available shipping information, to enable the user to review the transaction details before confirming it.

6.2. The user is responsible for ensuring the accuracy of the shipping address, contact details, products, quantities, and any other information the user is required to enter before confirming the order.

6.3. If entering incorrect information by the user results in the inability to fulfill, delay, or return the order, the user may be responsible for the resulting costs or consequences to the extent permitted under the applicable policies and law.

6.4. The mere submission of an order does not constitute a guarantee that it will be accepted or finally fulfilled if the order is subject to payment, availability, address, legal, or operational verification or restrictions.

7. Payment and Financial Transactions

7.1. Payments are processed through the payment methods made available by the Platform from time to time, and transactions are subject to the terms of the relevant payment service provider and the Payment Policy.

7.2. The Platform does not request users to send passwords, confidential verification codes, full card details, or security codes through support channels or messages not designated for such purposes.

7.3. In the event of an unauthorized transaction or suspected use of a payment method without authorization, the user should notify the Platform and the relevant payment service provider or financial institution as soon as possible.

7.4. Certain transactions may be subject to verification, fraud prevention procedures, or restrictions imposed by payment service providers or financial institutions, which may result in the transaction being delayed, declined, or suspended to the extent permitted by law.

8. Wallet and Balances

8.1. The Platform may allow users to use an electronic wallet or internal balance in accordance with the features enabled in the user’s account from time to time, and such services are subject to the Wallet Policy.

8.2. The existence of a wallet balance shall not be understood as a bank account, bank deposit, or investment instrument, and does not grant the user any right to interest or financial return merely by holding the balance, unless otherwise provided by law or the terms of a specific program.

8.3. Where a refund is due, it will be processed according to the refund method specified in the Returns, Exchanges, and Refunds Policy and the Wallet Policy, taking into account the original payment method and any mandatory legal requirements applicable to the transaction. The amount may be returned to the user’s wallet, the original payment method, or another method permitted by applicable law.

8.4. No balance or wallet credit shall be construed as a final refund or an irrevocable right if the original transaction remains subject to verification, dispute, cancellation, or suspected fraud.

8.5. Money transfers or requests, wallet top-ups, withdrawals, vouchers, rewards, or referrals, where available, are subject to the specific provisions of the Wallet Policy and related programs.

9. Returns, Exchanges, and Refunds

9.1. Eligibility of a product or order for return, exchange, or refund is subject to the detailed provisions set out in the Returns, Exchanges, and Refunds Policy.

9.2. Eligibility for return or exchange may vary depending on the nature and condition of the product, the reason for the request, the stage of transaction fulfillment, the seller’s terms, and applicable law.

9.3. Where the consumer is entitled to a refund, the refund will be processed according to the method, procedures, and timeframes specified in the Returns Policy, Wallet Policy, and Payment Policy, taking into account any mandatory legal requirements.

9.4. Submitting a request for a return, exchange, or refund does not constitute automatic approval, and the request is subject to verification and review in accordance with the applicable policy and law.

9.5. Any commission payable between the Platform and the seller may not be used as an independent basis for reducing a refund amount to which the consumer is legally or contractually entitled.

10. Order Cancellations

10.1. Order cancellation requests are subject to the Order Cancellation Policy, and the ability to cancel may vary depending on the stage of order preparation, shipment, or fulfillment and the nature of the product.

10.2. Submitting a cancellation request does not automatically create an obligation to cancel the order if cancellation is no longer possible due to the stage of fulfillment, the transaction terms, or applicable law.

10.3. When a cancellation is accepted, its financial effects will be processed in accordance with the Cancellation Policy, Returns Policy, Payment Policy, and Wallet Policy, as applicable.

10.4. The commercial commission payable between the Platform and the seller, including the 15% rate where applicable, is not a “cancellation fee” charged to the consumer and shall not, by itself, be used to reduce any refund due to the consumer.

11. Consumer Protection from Prohibited or Non-Compliant Products

11.1. The Platform prohibits the listing or sale of products that violate applicable laws, the Product and Marketplace Compliance Policy, or the Platform’s rules.

11.2. The Platform may request the modification, suspension, or removal of a product, restrict its sale, or suspend the seller’s account where there are reasonable grounds relating to non-compliance, risk, or misleading information.

11.3. If a product is found to potentially pose a risk to consumer safety or is subject to a recall, ban, or regulatory restriction, the Platform may take urgent action within the scope of its legal and operational role and capabilities.

11.4. Legal responsibilities relating to manufacturing, importing, distributing, marketing, or selling remain with the party upon whom the law imposes such responsibility, according to the nature of the activity and transaction.

12. Products Intended for Children

12.1. Although Altifl does not sell to minors, the Platform includes products intended for children, and sellers must comply with requirements relating to safety, warnings, instructions, and mandatory information according to the product and target markets.

12.2. The seller is responsible for providing age warnings, instructions for use, safety instructions, and mandatory information associated with the product where required.

12.2.1. Where required by law, the nature of the product, or the target market, the seller must provide certificates of conformity, safety testing, warnings, certification information, or other required product compliance documentation, and the Platform may request such documents or information to verify the product’s eligibility for listing on the Platform.

12.3. The adult purchaser should review the instructions for use, warnings, and safety information before allowing the product to be used by or made available to a child.

12.4. Listing a product intended for children on the Platform does not mean that the Company guarantees its suitability for every child or every use, or that the product satisfies all legal requirements in every country. Details are subject to the Child Safety and Minor Protection Policy and the Product and Marketplace Compliance Policy.

13. Shipping and Delivery

13.1. Shipping and delivery operations are subject to the provisions of the Shipping and Delivery Policy, and the delivery time, cost, and method may vary depending on the seller, product, consumer’s location, and shipping company.

13.2. The Platform does not guarantee a specific delivery time when fulfillment depends on the seller, shipping company, customs, authorities, or circumstances beyond the Platform’s reasonable control, taking into account any mandatory rights granted to the consumer.

13.3. If delivery cannot be completed due to incorrect address information or a reason attributable to the user, additional consequences or costs may arise in accordance with the policy and applicable law.

13.4. The user should report material delays, loss, damage, or delivery problems through the official support channels as soon as possible.

14. Complaints and Consumer Remedies

14.1. Consumers may submit a complaint regarding a product, order, seller, payment, wallet, or any matter related to the use of the Platform through the official communication channels.

14.2. Complaints are processed in accordance with the Complaints and Dispute Resolution Policy, and the Platform may request the information and documents necessary to verify the matter.

14.3. Submitting a complaint does not, by itself, constitute acceptance of the claim or grant a refund, compensation, or exchange, and the outcome is determined based on the facts, evidence, policies, and applicable law.

14.4. Internal complaint procedures do not prevent the user from exercising any legal right or remedy that may not be restricted or waived under applicable law.

14.5. If the complaint concerns a wallet balance, transfer, withdrawal request, reward, voucher, or financial transaction within the wallet, it will also be reviewed in accordance with the applicable provisions of the Wallet Policy.

15. Rewards, Referral Programs, and Promotional Credits

15.1. The Platform may offer rewards, referrals, promotional credits, or incentives from time to time in connection with the use of the Platform or the purchase of products, and such programs are subject to their specific terms when activated.

15.2. Rewards or promotional credits do not constitute an independent cash entitlement unless the program terms or applicable law provide otherwise, and they may have an expiration period, usage restrictions, or specific eligibility conditions.

15.3. The Platform may cancel or reverse a reward or promotional credit granted as a result of a technical error, fraud, violation of the program terms, or cancellation of the original transaction from which the reward arose, taking into account the consumer’s mandatory rights.

15.4. Rewards or referral programs may not be used to circumvent sales or refund terms, usage limits, or fraud prevention procedures.

16. Consumer Protection Against Fraud and Abuse

16.1. The Platform takes reasonable measures to limit fraud and misuse of the Platform and may use verification systems, monitoring, and preventive measures appropriate to the nature of the transaction.

16.2. The Platform may suspend, restrict, or cancel certain transactions or accounts where there are reasonable grounds to suspect fraud, unlawful use, or circumvention of policies, taking into account applicable law.

16.3. Users may not provide false information or documents, submit false refund claims, or use consumer protection, wallet, or rewards mechanisms with the intent to obtain an undue benefit.

16.4. These provisions shall not be interpreted as granting the Platform the right to reject a valid claim merely because a previous claim exists. Each case must be assessed according to its facts, evidence, and applicable law.

17. Product Ratings and Reviews

17.1. The Platform may allow users to publish ratings, reviews, or comments relating to products, sellers, or the purchasing experience, in accordance with the features and rules available on the Platform from time to time.

17.2. Ratings and reviews submitted by users must be based on genuine experiences and must not contain false or misleading information, defamation, unlawful or abusive content, or any attempt to manipulate product or seller ratings or rankings.

17.3. The Platform may review, hide, remove, or restrict any rating or review that violates applicable rules or law, and may use technical or procedural mechanisms to limit manipulation or inauthentic reviews.

17.4. The Platform does not guarantee the accuracy, completeness, or independence of all ratings and reviews published by users, and making a particular review available does not mean that the Platform adopts or endorses its content.

17.5. Sellers or users may not provide undisclosed incentives, use fake accounts, or employ artificial means to influence product or seller ratings or rankings.

18. Consumer Data Protection

18.1. Consumers’ personal data is processed in accordance with the Privacy Policy and applicable laws.

18.2. The Platform may need to use order, account, shipping, payment, wallet, and complaint information to verify transactions, fulfill orders, protect users, prevent fraud, and comply with legal obligations.

18.3. Users should not send passwords, verification codes, confidential payment information, or other sensitive information through channels not designated for such purposes.

19. Relationship Between Consumer Protection and Sellers

19.1. Sellers must comply with the terms and requirements set out in the Seller Agreement and the rules relating to products, advertising, compliance, and consumer protection applicable to their activities.

19.2. The Platform may take action against a seller that violates its obligations, receives material complaints, lists non-compliant products, or provides misleading information, in accordance with the Platform’s mechanisms and applicable law.

19.3. This Policy does not automatically transfer all seller responsibilities to the Company, and the responsibility of each party is determined according to the nature of the relationship, transaction, law, agreements, and relevant policies.

19.4. This Policy does not grant consumers a right to access the seller’s confidential or proprietary information or the Platform’s internal data except to the extent required by law.

20. Mandatory Legal Rights and Warranties

20.1. This Policy is not intended to exclude or restrict any right, protection, warranty, or remedy that is mandatorily available to a consumer under applicable law.

20.2. If the law of a particular country grants consumers mandatory rights that cannot be contractually waived, such rights remain effective to the extent they apply to the relevant transaction.

20.3. The Company’s being subject to the law of the State of Wyoming or any U.S. legal framework does not exclude mandatory rights that may be provided by another law applicable to a particular transaction.

20.4. If any provision of this Policy conflicts with a mandatory applicable legal provision, the mandatory legal provision shall apply to the extent of the conflict, and the remaining provisions of the Policy shall remain effective to the extent permitted by law.

21. Limitations of Platform Liability

21.1. The Platform seeks to provide a reliable e-commerce environment; however, it cannot guarantee that all products, sellers, information, or transactions will be free from errors, violations, interruptions, or risks.

21.2. To the extent permitted by law, the Company does not assume independent responsibility for the acts or omissions of sellers, manufacturers, shipping companies, payment service providers, or other parties beyond its direct control.

21.3. Nothing in this Policy limits any liability that cannot legally be excluded or restricted, including mandatory rights, warranties, or remedies available to consumers.

21.4. The limitations of liability set out in this Policy shall be read together with the Terms and Conditions, subject to applicable law.

22. Relationship with Other Documents and Policies

22.1. This Policy shall be read together with the legal documents published on Altifl.com, as applicable to the subject matter, particularly the Terms and Conditions, Privacy Policy, Seller Agreement, Payment Policy, Wallet Policy, Returns, Exchanges, and Refunds Policy, Order Cancellation Policy, Shipping and Delivery Policy, Product and Marketplace Compliance Policy, Complaints and Dispute Resolution Policy, and Child Safety and Minor Protection Policy.

22.2. Each document addresses the subject it governs. Where a matter concerns payment, the wallet, refunds, cancellations, shipping, product safety, or complaints, the policy specifically applicable to that subject shall be consulted.

22.3. Where there is a conflict between this Policy and a specific provision in another document concerning a particular subject, the provision that is more specific to that subject shall apply, taking into account any rights or obligations that may not be excluded or restricted under applicable law.

22.4. The Terms and Conditions remain the general contractual reference for the Platform, and this Policy shall not be interpreted as amending those terms except to the extent expressly provided by an applicable document or mandatory law.

23. Complaints and Dispute Resolution

23.1. The Platform encourages the amicable and reasonable resolution of consumer complaints before resorting to formal procedures, in accordance with the Complaints and Dispute Resolution Policy.

23.2. If a dispute cannot be resolved amicably, the applicable law, jurisdiction, and dispute resolution mechanism specified in the Terms and Conditions shall apply, taking into account any mandatory consumer rights.

23.3. This Policy is not intended to create an independent judicial jurisdiction or change the dispute resolution mechanism set out in the Terms and Conditions.

24. Transaction Record Retention

24.1. The Platform may retain records of orders, transactions, payments, balances, complaints, communications, and related information to the extent necessary to manage its business, protect its rights and users’ rights, and comply with legal or regulatory obligations.

24.2. Transaction records may be used when reviewing disputes, claims, refunds, complaints, or suspected fraud, in accordance with the Privacy Policy.

24.3. The Platform’s retention of a particular record or document does not mean that its contents constitute an admission of the validity of a claim made by the user or seller; rather, it may be used as part of the verification and review process.

25. Applicable Law

25.1. This Policy shall be governed by and interpreted in accordance with the legal framework applicable to the relevant relationship and transaction and consistently with the Terms and Conditions, without excluding any mandatory applicable law.

25.2. Any reference to the laws of the United States or the State of Wyoming is not intended to exclude any mandatory rights or protections that may be provided by another law applicable to a particular transaction.

25.3. If any provision of this Policy becomes unenforceable or conflicts with a mandatory applicable law, it shall be modified or interpreted to the extent necessary to make it consistent with the law, and the remaining provisions shall remain in effect.

26. Policy Updates

26.1. The Company may update this Policy from time to time to reflect legal, regulatory, or operational changes or the development of Platform services or changes to its business model.

26.2. The updated version becomes effective as of the date it is published on this page, unless a different date is expressly stated.

26.3. Updates do not affect rights or obligations that arose before the effective date of the amendment to the extent prohibited by applicable law.

26.4. The user is responsible for periodically reviewing the published version of the Policy to become aware of any material changes that may affect their use of the Platform or their rights or obligations.

27. Contact Regarding Consumer Protection

27.1. Consumers may contact Altifl through the official communication channels available on the Platform regarding any matter related to consumer protection, products, orders, sellers, payments, the wallet, or transactions.

27.2. When contacting the Platform, users are encouraged to provide the order number or transaction number and the information necessary to understand the issue, while avoiding sending passwords, verification codes, or confidential payment information.

27.3. The Platform may request reasonable verification information before disclosing order or account information or taking action concerning it, in order to protect accounts and transactions from unauthorized access.